CRA SR&ED Offices – Who To Call For Updates
One of the questions that are frequently asked is “who can I call for updates”? In this short article, we will discuss who to call – and who not to call – in order to check on the status of your application.
Who should I call?
This is a valid question and the answer can be confusing. Many individuals mistakenly call the general small business helpline, but these individuals are not trained to discuss SR&ED. Further, they often have limited insight into the status of an SR&ED application – particularly if it is under review.
The best approach for getting an update on the status of your SR&ED application is to contact the SR&ED office directly.
Why is it important to call the SR&ED office directly?
There are a number of reasons it can be helpful to call the SR&ED office directly.
- To check if your claim has been received. If you are close to the 18-month deadline, you will want to confirm receipt. It is not unheard of for files to be misplaced. It is better to find out if this has happened sooner rather than later so you can take the appropriate steps to rectify the issue, if necessary.
- To provide missing information. Sometimes a file is delayed due to a minor administrative item that can be corrected over the phone. Proactively calling can help address these issues.
- To see if your claim has been selected for review, but you have not yet been notified. The individual on the phone will be able to see if your application has been assigned to a reviewer, even if you have not yet received a formal message notifying you of a review.
Our List of SR&ED Offices by Province
No matter if you’re in Nova Scotia or Nunavut, there is an office you can turn to for assistance – but the office that is in charge of your file may not be obvious. For some regions, entire provinces are covered by a single office. For Ontario, it is split into both regions and cities – and that divide may not be intuitive. To help make it easier to locate the office you should contact, we have created the following table. Best of all, you can click the number in order to contact them directly.
Province City or Region
(if applicable)Office Mailing Address Phone/Fax
Alberta All regions Edmonton Tax Services Office
10-9700 Jasper Ave
Edmonton, Alberta T5J 4C8Tel: 1-866-578-4538
Fax: 418-556-1825
British Columbia All regions Fraser Valley Tax Services Office
9737 King George Boulevard,
Surrey, British Columbia V3T 5W6Tel: 1-866-317-0473
Fax: 418-556-1825
Manitoba All regions Edmonton Tax Services Office
10-9700 Jasper Ave
Edmonton, Alberta T5J 4C8Tel: 1-866-578-4538
Fax: 418-556-1825
New Brunswick All regions Nova Scotia Tax Services Office
100 - 145 Hobsons Lake Drive
PO Box 638
Halifax, NS B3J 2T5 Tel: 1-866-433-5986
Fax: 418-556-1825
Newfoundland and Labrador All regions Nova Scotia Tax Services Office
100 - 145 Hobsons Lake Drive
PO Box 638
Halifax, NS B3J 2T5 Tel: 1-866-433-5986
Fax: 418-556-1825
Northwest Territories All regions Edmonton Tax Services Office
10-9700 Jasper Ave
Edmonton, Alberta T5J 4C8Tel: 1-866-578-4538
Fax: 418-556-1825
Nova Scotia All regions Nova Scotia Tax Services Office
100 - 145 Hobsons Lake Drive
PO Box 638
Halifax, NS B3J 2T5 Tel: 1-866-433-5986
Fax: 418-556-1825
Nunavut All regions Toronto SR&ED Tax Services Office 1 Front Street W
Suite 100
Toronto, ON M5J 2X6Tel: 1-416-973-1717
Fax: 1-416-952-8334
Ontario Ottawa Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario East Central Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Northern Ontario Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Toronto Centre Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Toronto East Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Toronto North Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Hamilton Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Kitchener-Waterloo Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario London Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Mississauga Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario St. Catharines Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Thunder Bay Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
Ontario Windsor Greater Toronto Area West Tax Services Office
5800 Hurontario St
Mississauga, ON L5R 4B4Tel: 1-833-446-0934
Fax: 418-556-1825
PEI All regions Nova Scotia Tax Services Office
100 - 145 Hobsons Lake Drive
PO Box 638
Halifax, NS B3J 2T5 Tel: 1-866-433-5986
Fax: 418-556-1825
Quebec All regions Western Quebec Tax Services Office 3400 Jean Béraud Ave
Laval, QC H7T 2Z2Tel: 1-888-784-8709
Fax: 418-556-1825
Saskatchewan All regions Edmonton Tax Services Office
10-9700 Jasper Ave
Edmonton, Alberta T5J 4C8Tel: 1-866-578-4538
Fax: 418-556-1825
Yukon All regions Fraser Valley Tax Services Office
9737 King George Boulevard,
Surrey, British Columbia V3T 5W6Tel: 1-866-317-0473
Fax: 418-556-1825